Service advisers get busy and customers like a nice waiting room until it is there turn to finish up that ticket.
Okay, we get that.
It is only an oil change! Seems like it’s reasonable to allow that as a “waiter” job, NOT! Late model Land Rovers take up to 15 minutes or miles driven before registering the service was done and reset! I bet there are others brands like that now as well.
We still get too many calls from our customers, with a customer, lounging out in the customer waiting area.
Our customer is looking for help for a programming or coding issue to be completed!
This should never happen.
Service advisers need to develop the skills needed to explain that customer into going home or at least away from the shop.
This is not fair to the mechanics or the customer. The mechanic will be motivated to quickly move through the procedure and that is not fair. The customer may get the car back quicker, today, and need to bring it back next week. That is not correct either.
These new car systems are “over the top” complicated, what with all their inter related functions, unrecognized symptoms sometimes take days to pop up!