Last Saturday I started to install the licensed ISIS system for BMW diagnostics and service information.
I got it started around 7pm.
BMW warns you that the setup is going to take a couple of hours.
Hows about 48.
Saturday night about 8 I thought I had hit the wall with an error message 1/17!
I opened a ticket for BMW tech support and figured it was beer thirty.
BMW tech support used to be as bad as Volvo’s! What an improvement!
Ten minutes later I get a phone call from their new 24/7 support.
He was great, spoke very good English, removed all evidence of the previous install, we worked until 10:30!
I started the install again in the morning, it ran for about 8 hours via my 54 kbs wireless connection.
I got another call from BMW’s Romanian tech support, different tech.
I pointed out that I had 1gb per second if we wired the LAN so we stopped the install, and disabled the wireless!
Started it over and it still took till almost 10 PM!
It was worth it.
The information alone is worth the $2500 a year subscription. That works out to $6.85 a day!
We will be offering assistance with this software. Installation and application!
Everybody talks about slow programming events.
Well, stop being cheap and lay out the cash for the ICOM set.
Let’s see, the auto b logic(al) for one car line is 11,5 or so and 1,200 a year for the rest of your business life!
BMW ICOM set is a little less that 5K or a re-engineered set from China is available for around 2K.
Well 5k and $2,500 a year is less money than the auto b logic(al) and BMW gives you all of the guided fault functions!
BMW’s tech support is available 24/7!
US tech support for that other brand is OK for the East coast but California loses it at 3pm!
The good tech help actually comes from England and even New York loses that at noon, California @ 9:00 AM!
Well, no comparison, really. Any serious BMW shop should have both.
Call us and see how we can help your business!
Paul Callanan
720-291-7724